@charset "UTF-8";
:root{--ink:#233b34;--muted:#697b73;--forest:#183d31;--gold:#d9b776;--cream:#f6f7f3;--line:#e3e8e0;--white:#fff;--red:#9a3030}*{box-sizing:border-box}body{margin:0;font-family:Segoe UI,"Nirmala UI",sans-serif;color:var(--ink);background:var(--cream);font-size:14px;line-height:1.65}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button,a,input,textarea,select{outline-offset:4px}h1,h2,p{margin:0 0 12px}h1{font-size:34px;line-height:1.25;letter-spacing:-1px}h2{font-size:19px;line-height:1.4}small{font-size:12px}.shell{display:flex;min-height:100vh}.sidebar{background:var(--forest);color:#e2ebe4;width:250px;flex-shrink:0;padding:34px 24px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:12px;font-size:13px;letter-spacing:1.5px;font-weight:700;white-space:nowrap}.brand small{display:block;font-weight:400;font-size:11px;letter-spacing:1px;color:#b7c8bd}.monogram{display:grid;place-items:center;width:40px;height:46px;border:1px solid #bba171;color:var(--gold);font-family:Georgia,serif;font-size:29px;border-radius:12px 12px 4px 4px}.nav-label{font-size:10px;letter-spacing:2px;margin-top:52px;color:#96afa1}.sidebar nav a{display:flex;align-items:center;gap:14px;padding:13px 14px;margin:6px -8px;border-radius:7px;color:#c6d5cb}.sidebar nav a.current{background:#ffffff12;color:var(--gold)}.sidebar nav span{font-size:20px}.sidebar-bottom{margin-top:auto;padding-top:40px;font-size:12px;color:#bbcdbe}.sidebar-bottom small{display:block;margin:4px 0 0 13px;color:#8da796}.dot{display:inline-block;width:6px;height:6px;background:#b6cc8d;border-radius:50%;margin-right:6px}.workspace{flex:1;min-width:0}.topbar{height:86px;background:var(--white);border-bottom:1px solid var(--line);padding:16px 38px;display:flex;justify-content:space-between;align-items:center;color:var(--muted)}.identity{display:flex;gap:20px;align-items:center;color:var(--ink)}.identity small{display:block;text-transform:capitalize;color:var(--muted)}main{padding:28px 38px 50px;max-width:1600px;margin:auto}.preview-banner{display:flex;gap:14px;align-items:center;border:1px solid #e4ddc9;background:#fcf9f0;padding:10px 15px;border-radius:7px;color:#7a683b;font-size:12px;margin-bottom:24px}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:18px;margin:28px 0 25px}.eyebrow{font-size:10px;letter-spacing:2px;font-weight:700;color:#8a764a;margin-bottom:10px}.muted{color:var(--muted)}.card{background:var(--white);border:1px solid var(--line);border-radius:10px;padding:24px;box-shadow:0 3px 12px #20392703}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;padding:10px 16px;border-radius:6px;font-weight:600;font-size:13px;cursor:pointer;text-align:center}.button.primary{background:var(--forest);color:#fff}.button.primary:hover{background:#29543f}.button.secondary{background:#f3f5ef;border-color:var(--line);color:var(--ink)}.button.quiet{background:transparent;color:var(--muted);padding:8px 10px}.wide{width:100%;margin-top:14px}.text-link{color:#477b61;font-size:13px}.pill{display:inline-block;border-radius:5px;padding:4px 9px;font-size:11px;white-space:nowrap;background:#edf1ed;color:#63766b;font-weight:600}.pill.waiting_for_staff{color:#907139;background:#fbf2df}.pill.human_active{color:#476d93;background:#edf3fa}.pill.ai_active{color:#377457;background:#edf5ec}.pill.resolved{color:#7a7c76;background:#f0f1ed}label{display:block;font-size:12px;font-weight:600;margin:16px 0 6px}input:not([type=checkbox]),select,textarea{width:100%;padding:11px 12px;border:1px solid #dce3db;border-radius:6px;background:#fff;color:var(--ink)}textarea{resize:vertical}input:focus,select:focus,textarea:focus{border-color:#628c73;outline:2px solid #8bb89535}.filters{display:flex;gap:18px;align-items:flex-end;margin-bottom:20px}.filters>div{flex:1}.filters label{margin-top:0}.filters .text-link{padding-bottom:11px}.conversation-list{padding:0;overflow:hidden}.list-header,.conversation-row{display:grid;grid-template-columns:2fr 1.2fr 1fr 1fr;gap:18px;align-items:center;padding:20px 24px}.list-header{background:#fbfcf9;color:var(--muted);font-size:11px;border-bottom:1px solid var(--line)}.conversation-row{border-bottom:1px solid var(--line)}.conversation-row:last-child{border-bottom:0}.conversation-row:hover{background:#fafcf7}.customer{display:flex;align-items:center;gap:12px}.customer small,.staff-row small{display:block;color:var(--muted);font-size:11px}.avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#edf1e7;color:#718358;font-size:17px}.empty{padding:55px 24px;text-align:center;color:var(--muted)}.pagination{margin-top:18px}.pagination nav{display:flex;gap:20px}.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px}.thread{padding:0;overflow:hidden}.thread-heading{padding:18px 24px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px}.thread-heading small{color:var(--muted)}.messages{padding:28px;min-height:300px;display:flex;flex-direction:column;gap:18px;background:#fafbf7}.bubble{border:1px solid var(--line);padding:14px 18px;border-radius:0 12px 12px 12px;max-width:85%;background:white;align-self:flex-start;overflow-wrap:anywhere}.bubble p{white-space:pre-wrap;margin:6px 0}.bubble small{color:var(--muted);font-size:10px}.bubble.outgoing{background:#e9f1e7;align-self:flex-end;border-radius:12px 0 12px 12px}.composer{padding:20px 24px;border-top:1px solid var(--line)}.composer label{margin-top:0}.composer-footer{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:12px}.composer-footer small{color:var(--muted)}.detail-panel{display:flex;flex-direction:column;gap:20px}.actions{display:flex;flex-direction:column;gap:9px;margin-top:18px}.scope-note{background:#fff8e9;border:1px solid #ede1c6;border-radius:9px;padding:20px;color:#847044;font-size:12px}.scope-note p{margin:8px 0 0}.notes article{margin-top:18px;border-top:1px solid var(--line);padding-top:12px}.notes small{color:var(--muted)}.notes p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:5px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:24px}.metric span{color:var(--muted);font-size:12px}.metric strong{display:block;font-size:34px;font-weight:500;margin-top:4px}.admin-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(280px,1fr);gap:24px;margin-bottom:24px}.section-title{display:flex;align-items:center;justify-content:space-between}.staff-row{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:18px 0;border-top:1px solid var(--line)}.staff-row>div:last-child{text-align:right}.checkbox{display:flex;align-items:center;gap:9px;font-weight:400;margin:8px 0}.checkbox input{width:15px;height:15px}fieldset{border:1px solid var(--line);border-radius:6px;margin:18px 0 0;padding:12px}legend{font-size:12px;font-weight:600}.department-section{margin-bottom:24px}.department-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:18px;margin-top:20px}.department-grid strong,.department-grid small{display:block}.department-grid strong{font-size:13px}.department-grid small{color:var(--muted);font-size:10px}.department-number{color:#b4a16f;font-size:22px;display:block}.audit-row{display:flex;justify-content:space-between;gap:20px;padding:10px 0;border-top:1px solid var(--line);font-size:12px}.audit-row small{color:var(--muted)}.notice,.error{padding:12px 16px;border-radius:6px;margin-bottom:18px}.notice{background:#edf5ec;color:#376447}.error{background:#fbeeee;color:var(--red)}.error p{margin:0}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.login-page{display:flex;min-height:100vh}.login-story{width:48%;background:var(--forest);padding:55px 60px;color:#d5e1d8;display:flex;flex-direction:column;justify-content:space-between;gap:60px}.login-story h1{font-family:Georgia,serif;font-size:44px;line-height:1.3;font-weight:400;letter-spacing:-.8px;color:#f2eee1;margin:22px 0}.login-story p{max-width:400px;color:#b5c6ba}.login-story .eyebrow{color:var(--gold)}.language-label{color:var(--gold);margin-top:26px;font-size:15px}.login-story>small{color:#95ae9c}.login-form{display:flex;align-items:center;justify-content:center;flex:1;padding:40px}.login-card{width:100%;max-width:390px}.login-card h2{font-size:30px}.login-card .footnote{text-align:center;margin-top:22px;font-size:12px}.login-card .preview-banner{display:block;margin-top:35px}.login-card .preview-banner span{display:block}.login-card form{margin-top:25px}
@media(min-width:1500px){.messages{min-height:440px}}@media(max-width:1100px){.sidebar{width:210px;padding:28px 18px}.topbar{padding:16px 24px}main{padding:24px}.conversation-layout{grid-template-columns:minmax(0,1fr) 280px}.conversation-row,.list-header{grid-template-columns:1.7fr 1fr 1fr}.conversation-row>span:last-child,.list-header>span:last-child{display:none}.department-grid{grid-template-columns:repeat(3,1fr)}}@media(max-width:800px){.shell{display:block}.sidebar{width:100%;padding:18px 22px}.sidebar nav{display:flex;gap:20px;margin-top:15px}.sidebar nav a{margin:0;padding:8px 12px}.nav-label,.sidebar-bottom{display:none}.topbar{height:auto;padding:15px 22px}.topbar>span{display:none}.identity{width:100%;justify-content:space-between}main{padding:20px}.conversation-layout,.admin-grid{grid-template-columns:1fr}.metrics{grid-template-columns:repeat(2,1fr)}.filters{flex-wrap:wrap}.filters>div{min-width:180px}.preview-banner{align-items:flex-start;flex-direction:column;gap:2px}.page-heading{align-items:flex-start}.page-heading h1{font-size:28px}.conversation-row,.list-header{grid-template-columns:1.7fr 1fr}.conversation-row>span:nth-child(2),.list-header>span:nth-child(2){display:none}.department-grid{grid-template-columns:repeat(2,1fr)}.login-story{display:none}.login-form{min-height:100vh;padding:30px}.composer-footer{align-items:flex-start;flex-direction:column}.audit-row{flex-wrap:wrap;gap:5px}}
@media(max-width:1100px){.admin-grid,.conversation-layout{grid-template-columns:1fr}.staff-row>div:first-child{min-width:0}.staff-row small{overflow-wrap:anywhere}}
:root { --knowledge-space: 1rem; }
.knowledge-card { margin: var(--knowledge-space) 0; }
.knowledge-card label { display: block; margin: .75rem 0; }
.knowledge-card textarea { width: 100%; min-height: 90px; }
.knowledge-answer { white-space: pre-wrap; }
@media(max-width:800px){.sidebar nav{flex-wrap:wrap;gap:8px}.sidebar nav a{flex:1 1 42%;font-size:12px;gap:8px}}